Shipping throughout Spain
Exclusive and limited-edition designs
Materials designed for true comfort
Refund policy
At Rocco Có, we want you to be completely satisfied with your purchase. If you are not, you may request a return in accordance with the following conditions:
Right of Withdrawal (European Union)
If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of the order, without having to provide any reason.
For a return to be accepted, the item must:
- Be unused
- Have its original tags attached
- Be in its original packaging
- Include proof of purchase
How to Request a Return
To initiate a return, please contact us at:
Once your request has been approved, we will send you detailed instructions on how to proceed with the return shipment.
The return address is:
Calle Obispo Herrera Oria 3, Bloque D, Piso 6, Apt B
29631 Benalmádena
Spain
Returns sent without a prior request by email will not be accepted.
Return Shipping Costs
Unless the product is defective or an error has been made on our part, the customer is responsible for the return shipping costs.
Defective Products or Incorrect Orders
Please check your order as soon as you receive it.
If the item is defective, damaged, or you have received an incorrect product, please contact us as soon as possible so that we can assess the issue and offer you an appropriate solution.
In these cases, Rocco Có Pets will cover the return shipping costs.
Non-Refundable Items
Returns are not accepted for:
- Gift cards
Exchanges and Returns
We currently do not offer direct exchanges.
If you would like a different product, you must request a return of the original item and place a new order.
Shipping costs resulting from exchanges or returns are the responsibility of the customer. For this reason, we provide a detailed size guide to help you choose the correct size before placing your order.
Refunds
Once we receive your return, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will automatically be issued to the same payment method used for the original purchase, within a maximum of 10 business days.
Please note that your bank or card issuer may take additional days to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at roccoco.pets@gmail.com.