Shipping policy

Shipping Policy

Order Processing

All orders are carefully prepared and shipped within an estimated 24 to 48 business hours from payment confirmation.

Orders are not processed or shipped on Saturdays, Sundays, or public holidays.

Delivery Times

Once your order has been shipped, the estimated delivery times are:

Mainland Spain: 48 to 72 business hours.
Balearic Islands, Ceuta and Melilla, and the rest of the EU: up to 10 business days.

These delivery times are estimates and may be affected by circumstances beyond Rocco Có’s control, such as logistical issues, weather conditions, or periods of high demand.

Shipping Carriers

Shipments are made through carriers such as CTT, GLS, Correos, SEUR, or other companies offering similar services.

Once your order has been shipped, you will receive an email containing the relevant tracking information.

Periods of High Demand

During special campaigns such as Black Friday, Christmas, sales, or other periods of high demand, order processing and delivery times may be extended.

Shipping Costs

Shipping costs are calculated automatically during the checkout process and displayed before you complete your order.

Free Shipping

Orders over €29 within mainland Spain.
Orders over €39 to the Balearic Islands.

Rocco Có reserves the right to temporarily modify the minimum order amounts required to qualify for free shipping during promotional campaigns or discount periods.

The delivery times indicated are estimates and do not constitute a contractual guarantee. Rocco Có shall not be held responsible for delays attributable to the shipping carrier or to circumstances beyond its reasonable control.

Delivery Attempts

The shipping carrier will make up to two delivery attempts at the address provided by the customer.

It is the customer's responsibility to ensure that the delivery details provided are correct and that someone is available to receive the order.

If the order cannot be delivered and is returned to our facilities for reasons beyond Rocco Có’s control, any refund may be issued with a deduction of €5 to cover return and logistical handling costs.

Delivery Issues

If you notice any issue with the delivery of your order, you must notify us by email at:

📧 roccoco.pets@gmail.com

Issues relating to orders marked as delivered must be reported within a maximum of 5 calendar days from the delivery date indicated by the shipping carrier.

Exchanges and Returns

Shipping costs resulting from exchanges or returns are the responsibility of the customer, unless the return is due to an error attributable to Rocco Có or to a defective product.

Before placing your order, we recommend consulting our size guide to help you choose the most suitable option for your dog.