Privacy Policy

Last updated: May 13, 2026

Rocco Có operates this store and website, including the data, content, features, tools, products and services provided to offer you, the customer, a curated shopping experience (the “Services”). Rocco Có is powered by Shopify technology, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed, as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean any information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot identify you or be reasonably linked to you.

We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, telephone number and email address.

Financial information, including credit card numbers, debit card numbers and financial account information, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information.

Account information, including your username, password, security questions, preferences and settings.

Transaction information, including the items you view, add to your cart, save to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.

Communications with us, including information you provide in your communications with us, for example, when submitting a customer service request.

Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

Usage information, including information relating to your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.

From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing and Improving the Services

We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and the items you are interested in, sending you account-related notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising and promotional communications by email, text message or postal mail, as well as showing you online advertisements for products or services on the Services themselves or on other websites, including based on items you have previously purchased, added to your cart or other activities carried out through the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action regarding potential fraudulent, illegal, dangerous or malicious activity, protect public safety and ensure the security of our services.

If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other account information with anyone.

Communicating With You

We use your personal information to provide customer support, respond to your requests, provide services effectively and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery proceedings, actual or potential litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

With Shopify, service providers and other third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer service, cloud storage, order management and shipping.

With business and marketing partners to provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for personalized advertising and marketing purposes based on your online activity across different merchants and websites.

We use the TikTok Pixel, a tool provided by TikTok Inc., to measure the performance of our advertising campaigns, optimize advertisements and find new customers. The Pixel collects data about browsing behavior on our website, such as pages visited, products viewed and purchases made, and transmits this data to TikTok. This data transfer may include information to countries outside the European Economic Area. TikTok applies recognized transfer mechanisms in accordance with the GDPR. You can consult TikTok’s Privacy Policy at tiktok.com/legal/privacy-policy. You can manage your cookie preferences and opt out of advertising tracking through our cookie settings or through your browser’s privacy options.

When you direct us, request us to do so or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations.

With our affiliates or generally within our corporate group.

In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations, including responding to subpoenas, search warrants or other similar requests, to enforce the applicable Terms of Service or policies, and to protect or defend the Services, our rights and the rights of our users or other individuals.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

In order to provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own.

In addition, to help protect, develop and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, with other merchants and with the Shopify platform itself.

To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants and the Shopify platform itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding the use of such information for these purposes.

For more information about how Shopify uses your personal information and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links that lead to websites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained therein.

Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may also be visible to other users of the Services and to users of those third-party platforms, without limitations on its use by us or by third parties.

The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age applicable under the laws of your jurisdiction.

If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information, as those terms are defined under applicable law, of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security”. Furthermore, any information you send to us may not be protected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time for which we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request where permitted by law.

Right of access. You may have the right to request access to the personal information we hold about you.

Right to deletion. You may have the right to request that we delete the personal information we hold about you.

Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.

Managing communication preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided under local law, you may also have the following rights in addition to those listed above:

Right to object to processing and right to restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

Right to withdraw consent: Where the processing of your personal information is based on your consent, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing carried out on the basis of your consent before its withdrawal.

You may exercise any of these rights through the methods indicated in the Services or by contacting us using the contact details provided below.

For more information about how Shopify uses your personal information and the rights you may have — including rights relating to data processed by Shopify — you can visit Shopify Privacy.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.

In accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf in order to exercise your rights. Before accepting a request submitted by a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within a reasonable period, as required by applicable law.

Complaints

If you have any complaint about how we handle your personal information, please contact us using the contact details provided below.

Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority.

For the EEA, you can find a list of data protection authorities through the relevant official channels.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent agreement issued by the competent UK authority, as applicable, unless the transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the updated version of this Privacy Policy on this website, update the “Last updated” date and notify you of any changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at +34 633 722 033, email us at roccoco.pets@gmail.com, or contact us at:

Rocco Có
Calle Obispo Herrera Oria 3
Benalmádena, Málaga, 29631
Spain

For the purposes of applicable data protection legislation, we are the data controller responsible for your personal information.